Terms & Conditions

1. Introduction

Welcome to Roast Blend. By visiting our café, using our website, or purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.

2. Opening Hours

Our café operates during the following hours:

  • Monday to Friday: 7:00 AM – 5:00 PM
  • Saturday: 7:00 AM – 5:00 PM
  • Sunday: 8:00 AM – 5:00 PM

Please note that these hours are subject to change without prior notice. We recommend checking our website or contacting us for the most up-to-date information.

3. Orders & Payments

  • We accept the following payment methods: cash, credit/debit cards, and bank transfers.
  • All prices are listed in British Pounds (GBP) and include applicable taxes unless otherwise stated.
  • Orders placed online or in-store are final and non-refundable, except in cases of errors on our part.

4. Reservations & Bookings

  • Reservations can be made via phone or email.
  • We reserve the right to cancel reservations if customers fail to arrive within 30 minutes of the scheduled time.
  • For group bookings (above 4 people), a deposit may be required to secure the reservation.

5. Refunds & Cancellations

  • Refunds will only be issued in cases of incorrect orders or quality issues, at our sole discretion.
  • Cancellations for pre-ordered items or catering services must be made at least 12 hours in advance to avoid charges.

6. Food Allergies & Dietary Restrictions

  • While we strive to accommodate dietary restrictions, we cannot guarantee an allergen-free environment due to shared kitchen facilities.
  • Customers with severe allergies are advised to inform our staff before placing an order.

7. Code of Conduct

  • We expect all customers to treat our staff and other guests with respect and courtesy.
  • We reserve the right to refuse service to anyone engaging in disruptive, abusive, or inappropriate behavior.

8. Liability Disclaimer

  • We are not responsible for any loss or damage to personal belongings left unattended on our premises.
  • We are not liable for any allergic reactions, health issues, or other consequences arising from the consumption of our food or beverages.

9. Promotions & Loyalty Programs

  • Discounts, loyalty programs, and promotional offers are subject to change or termination without prior notice.
  • Unless explicitly stated, offers cannot be combined with other discounts or promotions.

10. Privacy Policy

  • We are committed to protecting your privacy. Personal data collected is used solely for order processing and, with your consent, marketing purposes.
  • We do not share your data with third parties unless required by law or necessary to fulfill your order.

11. Changes to Terms & Conditions

We reserve the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised terms.

Contact Us

If you have any questions or concerns regarding these terms and conditions, please contact us at:

Roast Blend
2 Bell Parade, Gleb Way
West Wickham
BR4 0RH
Phone: 020 3971 1784
Email: roastblendlimited@gmail.com
Website: https://roastblendltd.co.uk